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Despite Digital Options, Consumers Stick With Their Own Bank … For Now

Mobile phones are increasingly being used to simplify all aspects of our life, yet ING research shows that when it comes to paying, the majority of consumers continue to prefer to use their own bank.  It comes as no surprise that consumers across the globe are increasingly using their mobile devices as a way to […]

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Consumers Threaten to Bail if Banking Providers Can’t Improve Digital CX

Banks and credit unions may have ironed many of the initial kinks out of their digital banking experience, but when consumers attempt more complex transactions, theres still a big disconnect. In today’s omnichannel world, traditional banking providers must stay laser focused on digital CX, or consumers say they will switch.

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Banking Playing Catch Up in Technology – Conceding Battle for Payments

According to the 2018 Global Retail Banking Report from The Economist Intelligence Unit and Temenos, global banking organizations are focusing on advanced technologies, customer experience and security of data in their efforts to keep pace with consumer expectations.

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Innovation in Banking: Killer Ideas? Or Idea Killers?

What separates financial institutions that cultivate killer ideas from others who ruthlessly crush the creative spirit out of their employees? Why do most banking providers struggle with innovation while others, like Idea Bank in Poland, are putting ATMs in cars? Or Barclays, who has a contactless payment system that allows thirsty customers to get.

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