thefinancialbrand

Two Big Trends Shaking Up Retail Payments

Subscribe to The Financial Brand via email for FREEAnyone who’s ever struggled to lay their hands on cash or a card while sitting behind the wheel of a car at a McDonald’s drive-up window will appreciate this: In Brazil, drive-up customers can simply say: I’m paying with Sem Parar, when they finish ordering.

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Marketing Critical to Managing Risks With Digital Banking Conversions

During a conversion, your best customers become your competitors best prospects. Thats what is at stake when financial institutions make major tech changes, warns Kevin Connelly, Senior Strategic Advisor at Harland Clarke Digital CX. Few events impact more customers than digital conversions, says Connelly.

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Banks & Credit Unions Can Turn Tech Enemies Into Allies by Joining Forces

Subscribe to The Financial Brand via email for FREEIn a dog-eat-dog world, everyone is out for themselves. Community banks, credit unions and fintechs all seem to be fighting against megabanks dominance.

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Avoid Fatal Flaws in Marketing Fee-Based Banking Services

Subscribe to The Financial Brand via email for FREEWith competition for banking relationships being so intense, many banks and credit unions have opted for offering more and more services for free.

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Marketing Critical to Managing Risks With Digital Banking Conversions

Subscribe to The Financial Brand via email for FREEDuring a conversion, your best customers become your competitors’ best prospects. That’s what is at stake when financial institutions make major tech changes, warns Kevin Connelly, Senior Strategic Advisor at Harland Clarke Digital CX.

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Traditional Lenders Losing More Ground as Fintech Loan Share Surges

Subscribe to The Financial Brand via email for FREEFintech lenders are simultaneously building up and remaking the American unsecured personal loan business. From small beginnings they have come to account for over a third of the personal loan balances in the U.S., according to new figures from TransUnion.

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Power of Digital Insights Determines Fate of Today’s Banking Providers

Subscribe to The Financial Brand via email for FREEIs your institution prepared for a world where you can use your customer’s digital identity and relationship insights to build products, services and communication based on every aspect of their lives and their surroundings? Are you working on data and analytics capabilities that will allow you to […]

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Digital Banking Success Requires Conversational Engagement

Subscribe to The Financial Brand via email for FREEAt a time when consumers are doing more and more on digital platforms, they also have an increasing desire for human-like conversations that can resolve issues, provide advice, help them navigate increasingly complex platforms, and make life simpler.

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Sound Strategy Must Come Before Open Banking Leap

Subscribe to The Financial Brand via email for FREEWhile open banking is already a reality in the U.K. and much of Europe, in other parts of the world including the U.S., it is still an emerging trend. Articles touting the benefits of open banking and the underlying need to embrace APIs are widespread, so U.S.

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How Will People Bank in the Future?

It wasnt so long ago that all banking was done in a branch, by phone, via an envelope or at an ATM. Then came the personal computer, and online banking became popular because of its convenience and ability to track balances, which used to require a branch visit and updating a passbook. Today, most transactional […]

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8 Technology Trends the Banking Industry Must Watch in 2019

Never before has the importance of technology been greater in financial services. Competition from fintech firms and big tech giants, increased expectations from the consumer, and new innovations connecting data to digital delivery are requiring banks and credit unions to embrace new technologies in order to build winning strategies.

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8 Challenger Banks Traditional Institutions Should Worry About

In the U.S. today, there are at least 40 digital-first challenger banks. The U.K. has more than double that. Now granted, you can debate what is and isn’t a challenger bank until you’re blue in the face.

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