digital banking

Why Digital-Only Banking Customers Are the Least Satisfied

When it comes to how we bank, we really do want it all. Given the convenience of mobile banking, specifically things like the ability to deposit a check by taking a photo of it, there often are questions about the future of branches. The J.D. Power 2018 U.S. Retail Banking Satisfaction Study makes a strong […]

Read More

Revealed: The First Details of RBS’s Next Gen Challenger Bank

RBS aims to move 1 million NatWest customers onto its new mobile bank, The banking giant believes it can make significant per-customer cost savings versus NatWest, A beta of the RBS mobile bank is on target for Q3, but it’s unclear whether this will be open to the public, Rather than lending, its business model […]

Read More

Digital Smartphone Banking Is Used by 97% of Asia’s Developed Market Consumers

Over the weekend, I received a couple of interesting emails about things happening in Asia. The first is a translation of an announcement from the Peoples Daily, the most official newspaper of the Chinese Communist Party, discussing digital currencies.

Read More

Lloyds and JPMorgan: A Tale of Two Strategies

Its interesting looking at banks strategic updates and how integral digital is to everything in the banks now. Now I dont have time to read all of these updates and reviews, but two did catch my eye recently: Lloyds Banking Group in the UK and JPMorgan Chase in the USA.

Read More

Digital Banking? Isn’t That Just an App?

I meet a lot of senior executive teams of large banks. Some are visionary, many are committed and a large number understand that life is changing. Few understand how.

Read More

PODCAST: How Can Banks Make Digital More Fun?

How can banks make their websites and mobile apps destinations rather than utilities? Jacob Jegher, senior vice president, banking and head of strategy at Javelin Strategy & Research, offers some ideas for building digital relationships.

Read More

SLIDESHOW: Digital Banking’s Global Strides

In both the richest and poorest countries, banking around the globe is going digital and mobile.Two global studies — a study of 150,000 consumers polled by Gallup for the World Bank for its Global Findex Database, and a survey of 5,200 consumers by the tech giant Oracle — found complementary trends in the use and […]

Read More

Going More Digital? Expect More Fraud

Fraudsters have been around from time immemorial, but the digital revolution is leaving banks more exposed to criminal deceit. A new survey of financial industry executives finds that companies that d

Read More

Why Banks Must Digitally Transform in 2018 or Risk Fading Away

Wasting time means losing money. That is what digital era businesses cannot bear, and very soon the speed of traditional bankers and banking methods will be comparable to a steam train being placed ne

Read More