There isn’t any industry I’ve come across that hasn’t been affected by the pandemic in its day-to-day business functions and outputs. The banking industry, even as it remained open to the public as an essential business throughout the lockdown, experienced a permanent shift that ultimately may expedite customer adoption of digital, i.e.
Read MoreBanking, it’s all about credits, debits, and other financial business. Users should just be concerned with how much money is (or how much money is not) in their bank account right? Seems pretty straightforward. However, it is not, true to most things in life.
Read MoreMore than a third of the entire world’s population is under various forms of lockdown. For instance, South Africa went into lockdown for 21 days. New Zealand ordered 14-day quarantine for all individuals in this country. The UK went into full lockdown on 23rd March 2020.
Read MoreOver the past decade, both consumers and business owners have adopted mobile as a key component to how they interact with their financial services provider. In 2018, a Citi Financial study found that 31% of respondent used their mobile banking app the most, behind only apps for social media (55%) and weather (33%).
Read MoreA study from TransUnion’s Iovation unit finds that just over three out of five (61%) of consumers’ banking transactions in 2019 were conducted on mobile phones. Strikingly that figure is up from 52% in 2018 and 28% in 2014. Another report predicts that finance apps are on the cusp of exponential growth globally, and that […]
Read MoreThe purpose of this text is to reveal how technologies can help banks outreach to SME customers and why the implementation of e-invoicing is one of the most strategically sound ways to start a financial services ecosystem. Or at least to keep the bank’s market rank.
Read MoreBranchless bank Chime is experiencing outages that are leaving customers stranded without access to their money.
Read MoreIntroduction Mobile banking is a service that enables customers to complete several transactions such as making deposits, checking balances and paying bills. It also provides 24-hour access to customers who are looking to complete any banking tasks or reach customer service.
Read MoreThe banking industry continues to struggle with issues around reputation, trust and loyalty, failing to completely recover from pre-crisis issues that have resulted in new competitors and consumer backlash.
Read MoreTweet In the age of online transactions, mobile banking remains a popular option among people globally. The thriving banking sector also facilitates customers to avail the advantage of technological advancements while performing banking-related activities on the move. Today, smartphones are used to check the balance and transact online.
Read MoreIt may be hard to believe, but mobile banking typically perceived as impersonal compared with face-to-face interactions in branches actually drives deeper consumer engagement. According to research from Raddon (a Fiserv company), mobile banking users are more likely than non-mobile bankers to use additional banking products.
Read MorePaytm Payments Bank has launched a dedicated mobile banking app in an effort to provide convenience to customers. The app will let users check their balances as well as raise requests for physical debit cards and access their digital debit cards.
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