mobile banking

More Aussies Swapping Bank Branches for Mobile Banking

When was the last time you went into a bank branch to make a transaction? The odds are much better that your last bank transaction was made on a mobile device, according to new research from Roy Morgan.According to the Roy Morgan Single Source Survey, over an average four-week period in the six months to […]

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T-Mobile Targets US Banking Market

T-Mobile is taking a second shot at the American banking scene, teaming up with BankMobile to launch an app-based checking account. The telco has begun a limited roll out of the T-Mobile checking account, complete with Fdic-insured protection thanks to a partnership with BankMobile, the digital-only arm of Customers Bank.

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Credit Chameleons – Lenders Must Tune in to Changing Customer Attitudes

Using technology to accurately match consumers with the most appropriate products increases sales conversion. For instance, although millennials are the least likely to own a credit card they are using credit to fund their social lifestyles, meaning they could be incentivised by a product that offers retail reward points at their favorite shops or restaurants. This would […]

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10 Tech Apps Taking Over Banking and Payments

Despite the fervor over mobile wallets and banking, one day consumers may never need to open a dedicated bank or payment app. Increasingly, financial firms are putting their services inside of other apps, for example by allowing users of a ride-hailing app to apply for a credit card within that app.

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Financial Institutions Failing to Humanize Digital Banking Experiences

As the world grows increasingly digital, providing the ‘humanized engagement’ becomes ever more important. Digital consumers demand more today than speed and simplicity. They want to feel good about their interactions with technology, and this requires some element of the personal touch.

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JPMorgan Reports Growth in Card Spend, Mobile Users

JPMorgan posted results on Friday (Oct. 12) that beat the Street on headline numbers – top and bottom – based on traction in consumer spending, and also showed growth in its mobile and digital initiatives. The bank is among a trio, including Citigroup and Wells Fargo, that typically kick off earnings season.

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Wells Fargo Joins the Digital Bank Bandwagon

Wells Fargo announced the launch of Greenhouse, a digital-only bank app, joining Chase and Citibank who have launched or announced their own digital bank offerings.

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TD Bank Aims for 90% of Transactions to Be Self-Serve in Digital Push

Toronto-Dominion Bank wants customers to complete nine out of every 10 routine transactions on their own within three years. Today in Canada we have 81 percent of financial transactions done on a self-serve basis, which is digital and ATM, Rizwan Khalfan, chief digital and payments officer at Canada’s largest lender, said in an interview.

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The Massive Untapped Sales Opportunities of Mobile Banking Users

The mobile banking consumer is one of the most active segments, yet financial institutions usually do an inadequate job of onboarding and cross-selling this base. The result can be seen in measures that show a low level of mobile engagement beyond balance inquiries money transfers on mobile devices.

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Wells Fargo Takes Control Tower PFM Nationwide

Wells Fargo is rolling out its personal finance management app nationwide, following fifteen months of user testing.

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Digital Is Critical for Banking Providers in the Small Business Market

Community banks and credit unions must confront some uncomfortable truths about their commitment or lack thereof to digital transformation. They are falling way behind larger banks, which is slowly suffocating their relationships with small business banking clients. Big banks dominate the small and mid-size business market.

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VIDEO: Digitalization’s Impact on Staffing (It Depends Where You Sit)

Shifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted. The mortgage industry is in the midst of game-changing innovation.

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