Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Recent examples:The J.D.
Read MoreMobile phones are increasingly being used to simplify all aspects of our life, yet ING research shows that when it comes to paying, the majority of consumers continue to prefer to use their own bank. It comes as no surprise that consumers across the globe are increasingly using their mobile devices as a way to […]
Read MoreDuring Money2020Europe, Tink, the Swedish challenger bank, interviewed me on my opinions about all things finance and technology.
Read MoreAccording to the Federal Reserve’s 2016 consumer survey, 43 of mobile phone owners (with a bank account) were mobile banking users, practically double the percentage that the Fed found in its 2012 survey.
Read MoreCommonwealth Bank of Australia is beating its Big Four rivals in the crucial new battleground of mobile apps, with its services rating top in an analysis by US-based technology analyst firm Forrester Research, which put Australia and New Zealand Banking Group at the back of the pack.
Read MoreIn this podcast, John Best, author of “Breaking Digital Gridlock”, explains the obstacles banks hit when they try to innovate and how to overcome them.
Read MoreCitizens Financial Group has become the latest traditional lender to launch a standalone digital bank. Citizens Access offers FDIC-insured online savings and certificate of deposit (CD) accounts to people across the US, expanding Citizens’ reach beyond the 11 states it serves through 1150 branches and 3300 ATMs.
Read MoreKey to the iPhone experience is synergy – the ability for apps to easily communicate with each other to save users time and money. For example, if a customer uses an iPhone app to book a hotel room in Dallas, and then visits United Airlines’ app, the airline will show flights to the city.
Read MoreBank of Montreal is revamping its U.S. digital operation and targeting small businesses in the Midwest to boost growth at its BMO Harris Bank lender. The new U.S.
Read MoreBanks are turning to digital technology to enhance the customer experience – and reduce payment friction – in an effort to boost top and bottom lines.
Read MoreRoyal Bank of Canada introduced a wave of technology initiatives in a bid to attract more tech-savvy customers who embrace a digital lifestyle. RBC plans to spend C3.2 billion (2.5 billion) this year on technology – including artificial intelligence, digital products and social media – and use the tech push to woo more than 2.
Read MoreBanks and credit unions may have ironed many of the initial kinks out of their digital banking experience, but when consumers attempt more complex transactions, theres still a big disconnect. In today’s omnichannel world, traditional banking providers must stay laser focused on digital CX, or consumers say they will switch.
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