Often when we think of digital banking, we picture millennials glued to their smartphones. But with all this focus on millennials, are banks forgetting about their most loyal customers – the 50+ generation? Theodora Lau, founder of Unconventional Ventures, says yes – but with an understandable reason.
Read MoreConsumers want banks to do more than just hold their money. They want their banks to help them meet their financial goals. In fact, a new consumer report by CSI shows that 83 of American consumers agree with that statement.
Read MoreDigital transformation for banks has been all about targeting millennials, people born between 1981 to 1996, and the digital natives who are expected to drive the next generation of growth and profitability. In fact, organizations are spending 500 percent more on marketing to millennials than any other demographic group.
Read MoreAsk four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Recent examples:The J.D.
Read MoreMobile phones are increasingly being used to simplify all aspects of our life, yet ING research shows that when it comes to paying, the majority of consumers continue to prefer to use their own bank. It comes as no surprise that consumers across the globe are increasingly using their mobile devices as a way to […]
Read MoreDuring Money2020Europe, Tink, the Swedish challenger bank, interviewed me on my opinions about all things finance and technology.
Read MoreAccording to the Federal Reserve’s 2016 consumer survey, 43 of mobile phone owners (with a bank account) were mobile banking users, practically double the percentage that the Fed found in its 2012 survey.
Read MoreIn this podcast, John Best, author of “Breaking Digital Gridlock”, explains the obstacles banks hit when they try to innovate and how to overcome them.
Read MoreCitizens Financial Group has become the latest traditional lender to launch a standalone digital bank. Citizens Access offers FDIC-insured online savings and certificate of deposit (CD) accounts to people across the US, expanding Citizens’ reach beyond the 11 states it serves through 1150 branches and 3300 ATMs.
Read MoreKey to the iPhone experience is synergy – the ability for apps to easily communicate with each other to save users time and money. For example, if a customer uses an iPhone app to book a hotel room in Dallas, and then visits United Airlines’ app, the airline will show flights to the city.
Read MoreBank of Montreal is revamping its U.S. digital operation and targeting small businesses in the Midwest to boost growth at its BMO Harris Bank lender. The new U.S.
Read MoreBanks are turning to digital technology to enhance the customer experience – and reduce payment friction – in an effort to boost top and bottom lines.
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