Toronto-Dominion Bank wants customers to complete nine out of every 10 routine transactions on their own within three years. Today in Canada we have 81 percent of financial transactions done on a self-serve basis, which is digital and ATM, Rizwan Khalfan, chief digital and payments officer at Canada’s largest lender, said in an interview.
Read MoreThe mobile banking consumer is one of the most active segments, yet financial institutions usually do an inadequate job of onboarding and cross-selling this base. The result can be seen in measures that show a low level of mobile engagement beyond balance inquiries money transfers on mobile devices.
Read MoreWells Fargo is rolling out its personal finance management app nationwide, following fifteen months of user testing.
Read MoreCommunity banks and credit unions must confront some uncomfortable truths about their commitment or lack thereof to digital transformation. They are falling way behind larger banks, which is slowly suffocating their relationships with small business banking clients. Big banks dominate the small and mid-size business market.
Read MoreShifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted. The mortgage industry is in the midst of game-changing innovation.
Read MoreOften when we think of digital banking, we picture millennials glued to their smartphones. But with all this focus on millennials, are banks forgetting about their most loyal customers – the 50+ generation? Theodora Lau, founder of Unconventional Ventures, says yes – but with an understandable reason.
Read MoreConsumers want banks to do more than just hold their money. They want their banks to help them meet their financial goals. In fact, a new consumer report by CSI shows that 83 of American consumers agree with that statement.
Read MoreDigital transformation for banks has been all about targeting millennials, people born between 1981 to 1996, and the digital natives who are expected to drive the next generation of growth and profitability. In fact, organizations are spending 500 percent more on marketing to millennials than any other demographic group.
Read MoreAsk four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Recent examples:The J.D.
Read MoreMobile phones are increasingly being used to simplify all aspects of our life, yet ING research shows that when it comes to paying, the majority of consumers continue to prefer to use their own bank. It comes as no surprise that consumers across the globe are increasingly using their mobile devices as a way to […]
Read MoreDuring Money2020Europe, Tink, the Swedish challenger bank, interviewed me on my opinions about all things finance and technology.
Read MoreAccording to the Federal Reserve’s 2016 consumer survey, 43 of mobile phone owners (with a bank account) were mobile banking users, practically double the percentage that the Fed found in its 2012 survey.
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