Wells Fargo Takes Control Tower PFM Nationwide
Wells Fargo is rolling out its personal finance management app nationwide, following fifteen months of user testing.
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Digital Is Critical for Banking Providers in the Small Business Market
Community banks and credit unions must confront some uncomfortable truths about their commitment or lack thereof to digital transformation. They are falling way behind larger banks, which is slowly suffocating their relationships with small business banking clients. Big banks dominate the small and mid-size business market.
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VIDEO: Digitalization’s Impact on Staffing (It Depends Where You Sit)
Shifting to digital processes requires rethinking staffing levels and responsibilities. Mid-America Mortgage CEO Jeffrey Bode outlines how his company has adjusted. The mortgage industry is in the midst of game-changing innovation.
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The Forgotten Generation: Driving Digital Adoption With Older Customers
Often when we think of digital banking, we picture millennials glued to their smartphones. But with all this focus on millennials, are banks forgetting about their most loyal customers – the 50+ generation? Theodora Lau, founder of Unconventional Ventures, says yes – but with an understandable reason.
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Consumers Have High Expectations of Their Digital Banking Apps
Consumers want banks to do more than just hold their money. They want their banks to help them meet their financial goals. In fact, a new consumer report by CSI shows that 83 of American consumers agree with that statement.
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Don’t Forget Baby Boomers in the Race to Go Digital
Digital transformation for banks has been all about targeting millennials, people born between 1981 to 1996, and the digital natives who are expected to drive the next generation of growth and profitability. In fact, organizations are spending 500 percent more on marketing to millennials than any other demographic group.
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Will Customers Still Use Branches if They See a Great Digital Alternative?
Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. Recent examples:The J.D.
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Despite Digital Options, Consumers Stick With Their Own Bank … For Now
Mobile phones are increasingly being used to simplify all aspects of our life, yet ING research shows that when it comes to paying, the majority of consumers continue to prefer to use their own bank. It comes as no surprise that consumers across the globe are increasingly using their mobile devices as a way to […]
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The Chasm Between Banks With Digital Leadership and Those Without
During Money2020Europe, Tink, the Swedish challenger bank, interviewed me on my opinions about all things finance and technology.
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The Mobile Banking Features Consumers Want (But Don’t Have)
According to the Federal Reserve’s 2016 consumer survey, 43 of mobile phone owners (with a bank account) were mobile banking users, practically double the percentage that the Fed found in its 2012 survey.
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PODCAST: 5 Ways Banks Can Break ‘Digital Gridlock’
In this podcast, John Best, author of “Breaking Digital Gridlock”, explains the obstacles banks hit when they try to innovate and how to overcome them.
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Citizens Launches Digital-only Bank
Citizens Financial Group has become the latest traditional lender to launch a standalone digital bank. Citizens Access offers FDIC-insured online savings and certificate of deposit (CD) accounts to people across the US, expanding Citizens’ reach beyond the 11 states it serves through 1150 branches and 3300 ATMs.
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