Banks and credit unions may have ironed many of the initial kinks out of their digital banking experience, but when consumers attempt more complex transactions, theres still a big disconnect. In today’s omnichannel world, traditional banking providers must stay laser focused on digital CX, or consumers say they will switch.
Read MoreA world where even signage is connected online will force banks to change the way they think about channels to reach customers, predicted Dominic Venturo, chief innovation officer for U.S. Bank.
Read MoreCapital One, American Express and RBC received high marks Thursday for customer satisfaction, design and navigability among major bank and card apps, according to J.D. Power’s annual analysis.
Read MoreEight months after Hurricane Maria, Puerto Rico is still recovering. And Camille Burckhart is still working on what she can to help people rebuild. As chief information and digital officer at Popular Inc., Burckhart’s role is mostly in the office and boardroom.
Read MoreWith so much focus now on user experience and design, investing in bank technology is taking on a new dimension, said Mary Kate Loftus, the head of multichannel for retail banking and wealth management at HSBC’s U.S. unit. Digital used to be about coding and IT; now it’s becoming a people business, she said.
Read MoreAccording to the 2018 Global Retail Banking Report from The Economist Intelligence Unit and Temenos, global banking organizations are focusing on advanced technologies, customer experience and security of data in their efforts to keep pace with consumer expectations.
Read MoreSince last November, Wells Fargo’s mobile-first banking brand Greenhouse has served as its observation post to study millennial customer behavior. Executives at the bank acknowledged lessons learned even while releasing prototypes of the Greenhouse app to select customers for feedback.
Read MoreThe capacity of the Australian economy to grow and deliver sustained increases in living standards will require a boost to productivity.1 The use of digital technologies is a key driver of productivity gains and it will shape the global economy over the next decades.
Read MoreImage copyright Getty Images More consumers will use apps on their smartphone than a computer to do their banking by as early as next year, according to forecasts.Last year, 22 million people managed their current account on their phone, industry analyst CACI said.
Read MoreBlackRock’s investment in the microinvesting app Acorns underscores an evolution occurring in financial services in its shift toward digital – that gaining scale early will be essential to amassing future client assets.
Read MoreWhether it be your quarterly energy bill or annual car insurance premium, recent research has revealed that the chances are you’re paying for a portion of your household bills via BPAY.
Read MoreWells Fargo is adding a new tool to make its mobile app easier to use as the bank tries to keep Silicon Valley innovators from stealing more customers. Pay with Wells Fargo will be an option on the app’s home screen that lets customers select their most commonly used features, such as the peer-to-peer payment […]
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